How do you protect yourself from something not as described on eBay?
How does eBay Buyer Protection work? If you don’t receive an item you purchased, or if it’s not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.
What happens if item not as described on eBay?
If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.
How do you win an item not as described a chargeback?
For INAD ” Item not as described” chargebacks the only thing you can do is accept a “Return for Refund” AND send a “Return Label”.
What do you do when a buyer says item not as described?
Your best bet is to accept the return and issue the return label or you will also receive a defect on your selling account. It happens; it’s a part of selling online. You need to protect your selling account.
How can I protect myself as a seller on eBay?
Here’s what you need to do to protect yourself. First and foremost, keep all your dealings as a seller inside eBay itself, where they can be logged and monitored. Refuse any requests to bypass this system, such as settling the final payment outside eBay or cutting auctions short for a “buy it now” price.
How do you protect yourself when selling expensive items on eBay 2021?
Go to your My eBay page. click on ACCOUNT tab (on left side of pager near the top> scroll down to Site Preferences & click on it> scroll down to Buyer Requirements> then set the parameters to the strictest setting you can live with.
Do I have to pay return shipping if item is not as described?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Will PayPal refund if item not described?
PayPal’s Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or. You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).
Are chargebacks always successful?
Chargebacks are easy to initiate and are often successful, but they don’t cover all scenarios. Chargebacks are designed as a last resort; the first step should generally be to try to resolve the issue with the merchant directly.
Does eBay have buyer protection?
The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. It covers purchases paid with PayPal and most other electronic payment methods.
How do I protect myself when selling an expensive item on eBay?
What happens if my eBay item is not as described?
So what happens if your eBay item is not as described? In the rare instance, this can happen. We’re not perfect and we can make mistakes. Maybe you listed the item with wrong information or you didn’t include something in the listing that needed to be included. In this case, I just try to do damage control.
What items are not covered by Seller Protection on eBay?
Most transactions on eBay are covered by seller protections. However, the following situations are not covered: Items in categories excluded from eBay Money Back Guarantee.
What can a seller do about negative comments on eBay?
The seller’s only recourse, if a comment unjustifiably damages their status, is to report a buyer to eBay and negative comments are only removed if eBay receives numerous complaints about an individual.
Is it safe to sell on eBay?
eBay protects you. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Backed by large-scale,…